Testimonial – 55

 

BSC Parcels is an amazing service that we have been using for over 20 years and hope to continue working with.  

As a small, specialised, bookshop, we need to have our items delivered in a timely and cost-effective fashion to keep our customers happy – both nationally and internationally.  Delays and errors cannot always be avoided – an issue might crop up on occasion – however, in our experience it is very rare.  Due to the long-standing relationship BSC Parcels and many of the world’s largest carriers, one phone call or an email is all it takes to obtain a swift resolution to any difficulties.  Staff are attentive, quick to respond and do their very best to help no matter what the problem might be.  One example that we can share was an attempt to deliver a parcel to a gentleman in Sweden.  We had sent the parcel to the right address, but due to a cultural working difference, it seems parcels or letters are not to be left with neighbours or friends but delivered into the hands of the person concerned.  Sadly, we had not left a contact number and the parcel was being returned to the depot after 2 attempts.  A quick email to Viv at BSC Parcels – the mobile number duly given – and we had the courier (from SWEDEN) calling the shop to confirm the telephone number, that he had spoken to the customer, and that they had mutually arranged for the gentleman to collect it from their depot.  BSC Parcels kept in email contact with us throughout the day until it was confirmed that the parcel had been retrieved safely.  I don’t think you could ask for a better service!!!